Ryanair customers will not be refunded for flights in November, according to its boss, despite the UK government banning all but essential travel. Mr O'Leary said the airline had paid out €1.5bn in refunds amid the pandemic. ", But Rory Boland, travel editor at consumer rights group Which?, said: "While Ryanair has recently made some improvements, we still get more complaints about its handling of refunds than any other airline, including from a steady stream of passengers still struggling to get their money back.". Passengers can change the date of their flight, but will have to pay any fare difference, and only up to 30 April – when we may well still be in lockdown. If you've booked a flight to go on holiday during that period you are not supposed to travel. Virgin Atlantic has processed £550m of cash refunds since March It found 26% of Ryanair passengers were satisfied with their refund offer while only 16% of Virgin Atlantic passengers said the same. Passengers of both carriers reportedly waited weeks for their money back, according to … Ryanair, easyJet and BA are among airlines refusing cash refunds to passengers despite Foreign Office travel ban due to global coronavirus. We will review your request and will be contact with you within 7 working days. How the Covid restrictions in England, Scotland and Wales affect transport plans ... Ryanair is offering those in lockdown and unable to travel … VideoWho's behind the recent killings in Iraq? Tell us: how has coronavirus affected small businesses in the UK? O’Leary said: “In the second half, we are running at 40% capacity. Instead, passengers can change flights to … Michael O'Leary said if a flight was operating, passengers would not get their money back but they could change to a later flight without paying a fee. Ryanair said the first lockdown and subsequent restrictions had resulted in an 80% drop in passenger numbers. Thousands of travellers are … The carrier reported a €196.5m (£174m) loss for the period compared with a €1.15bn profit last year. However, the no fee on changing flights only applies to bookings made after 10 June for journeys between July and November, according to Ryanair's website. But it warned the situation was likely to worsen, saying it "will continue to be a hugely challenging year for Ryanair". But because people who have a valid reason can travel, airlines will operate a limited number of flights to certain destinations. Europe’s biggest airline posted a €197m (£178m) loss for the six months to 30 September compared with a profit of €1.15bn in the same period last year, as it carried 17 million people, down 80%. But if you do need to call to chase a refund, avoid using Ryanair's general enquiries number (0871 246 0000) as Ryanair says that'll be charged at a rate of 13p a minute. The dressmaker helping Australia with modified masks. As a result of Covid-19 you may be required to complete and present additional travel documentation before you travel. Ryanair's revenues in the six months to September plunged to €1.1bn from €5.3bn last year, as air travel ground to a virtual halt after measures to stop the spread of the coronavirus were introduced. "We have refunded every single customer who has requested a refund… from March, April, May, June and July. However, Ryanair hopes for a strong bounceback in travel next summer, assuming Covid-19 vaccines are widely available, and it plans to run 50% to 80% of flights compared with 2019 levels. "The airline is only offering fee-free transfers to a later flight.". They will remain in place until at least 2 December though Cabinet Office minister Michael Gove said restrictions could extend beyond that date. Ryanair changes refund policy to allow unused vouchers to be exchanged for cash Customers offered vouchers for cancelled flights told they can get money back after a year Tue, Apr 28, 2020, 19:37 … If you have a package holiday cancelled by the provider, then a refund should be provided for the whole holiday within 14 days, If your flight is cancelled, you are entitled to a full refund to the original form of payment within seven days, although many airlines are struggling to meet that deadline. Ryanair is set to cut 3,000 jobs - 15% of its workforce - as it restructures to cope with the coronavirus crisis. Ryanair boss reveals how much longer customers may have to wait for flight refunds RYANAIR customers were left devastated when the coronavirus … Holocaust Memorial Day 2021: 'It's sad when I sit there alone' Video, Holocaust Memorial Day 2021: 'It's sad when I sit there alone', US issues national terror alert after transition, New Zealand seeks to stamp out influencer clichés, Gymnast's 'black excellence' routine goes viral, Travellers must prove journey is essential - Patel, Boy sentenced for racist coronavirus street attack, World's 'most dangerous' botnet brought down. It said the 3,000 posts under threat were mainly pilot and cabin crew jobs. So the only option for people who are booked to fly with Ryanair on a holiday during that period is to try and reschedule their booking to a Ryanair flight after 2 December. Joan Stewart, London SE10. Irish Travel Agents Association (ITAA) chief executive Pat Dawson said travel agents were still encountering issues with Ryanair and other airlines in … He said a forecast by Eurocontrol, which manages Europe’s air traffic network, of a 50% decline in passenger numbers from normal levels was too optimistic. Video. In order to process your refund request without delay please submit/attach the … We explain how to get a refund from Ryanair as it extends free rebooking policy Credit: PA:Press Association. O’Leary said many people were commuting to work on Ryanair, including health workers. There is no fee for changing bookings which were made after 10 Junebut there is also no guarantee that the new international travel restrictions won't remain in place beyond that date. The Ryanair website says customers whose flights have been cancelled can claim a refund, but not for customers whose flights are operating. France, Germany, Belgium, Ireland, Italy and other countries have gone into lockdowns that will last through November. ", He said the airline had "no backlog" in its refunds department, adding: "Even if you apply for a refund today you'll receive now in the next three to four days. Refund process might take longer due to high volume of contacts. Mr O'Leary also said that Ryanair had paid out all refunds to customers who had requested one following disruption to flights earlier this year. Revealed: Lastminute.com, Teletext Holidays and Ryanair are among the worst for Covid-cancellation refunds - … Ryanair carried 17 million people in the six months to 30 September, down 80% year on year. However, the law states that you are only entitled to a refund if your flight is actually cancelled. Ryanair and Virgin Atlantic were the worst airlines for flouting the law by delaying refunds for cancelled holidays last year, a damning survey found. Some airlines have consistently broken the rules and ignored warnings from the regulator, which, without the ability to issue fines or take swift action, is unable to enforce the law. Michael O'Leary said if a flight … We may also share information with our advertising, analytics and social media partners for their own purposes. The new lockdown measures for England to stop the spread of the coronavirus were announced on Saturday and are expected to come into force on 5 November following a vote in the House of Commons on Wednesday. From Thursday, all but essential travel will be banned under a second lockdown. Ryanair now risks adding insult to injury by refusing to refund passengers who cannot fly this month because of the latest lockdown. VideoThe dressmaker helping Australia with modified masks, A raccoon, pony and other White House pets. Last month Ryanair cut the number of winter flights, until March, to 40% of normal levels because of Covid-19 air travel restrictions. “There won’t be refunds on flights that are operating and travelling,” he said, “but we’ve waived the change fees for bookings.”. If he wanted a refund, Ryanair told him, he must reapply, and the request would be placed in a queue "until the Covid-19 emergency has passed" - which … Who's behind the recent killings in Iraq? Airlines were forced to ground their fleets in March and April after the coronavirus outbreak. But, he added the company has “no idea what will happen to bookings over Christmas”, which is usually a busy period. they waited more than three months for the refund. The budget airline claims that, … He blasted the lockdowns as “completely ineffective” and said they reflected government failures in dealing with the pandemic, such as inadequate testing. 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